Great question! We build in smart fallback handling:
-
Seamless transfer: The AI can transfer to your
team with context already gathered
-
Message capture: Take detailed messages and
send them to you immediately
-
Callback scheduling: Schedule a time for you to
call the customer back
The goal is to never lose a lead, even in edge cases. Plus, we
monitor these situations and continuously improve the AI to handle
similar questions in the future.